Guest Services Representative

Rochester Regional Health • Muscatine, IA

2d • Onsite

About The Position

Serves as point of entry contact person to welcome and assist patients and visitors to the Hospital. Provides superior customer service by modeling the mission and vision of Rochester Regional Health.

Requirements

• Excellent communication and computer skills.
• Able to demonstrate the ability to deliver excellent customer service both internally and externally.
• Able to adapt quickly to change and multi-task simultaneously.
• Strong organizational and interpersonal skills.
• Able to work flexible schedule.

Nice To Haves

• Associates degree preferred

Responsibilities

• Anticipate customer needs and deliver courteous, helpful, welcoming services to all who visit the Hospital.
• Register all visitors in CareConnect for those visiting patients.
• Responsible for answering phones, for general hospital information, patient information and/or transferring call to patient’s rooms.
• Assist patients and guests in navigating their stay. Escort guests to their destination if needed, providing wheelchair or other assistance as necessary.
• Assist guests by providing accurate and helpful connections and potential solutions within the hospital and throughout our local community.
• Deliver mail, packages and flowers as needed.
• Responsible for answering the department hotline.
• Serve as a point person of for questions and service recovery; coach, train and guide volunteers as needed.
• Collaborate with hospital departments to provide cohesive and seamless customer service experience.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree