Guest Services Representative - The Reserve at Park MGM

MGM Resorts International

2d • Onsite

About The Position

At The Reserve at Park MGM, exceptional hospitality starts with you! As a Guest Services Representative, you’ll create memorable first impressions with your welcoming personality, attention to detail, and elevated guest service. From check-in to check-out, you’ll help deliver personalized experiences, anticipate guest needs, and create WOW moments that make every stay unforgettable. If you enjoy connecting with people, thrive in a fast-paced environment, and are passionate about hospitality, this is your opportunity to be part of something special at Park MGM.

Requirements

• Must be 21 years of age or older
• High School Diploma or GED
• One (1) year of prior relevant experience, preferably in a high-volume call center or guest services
• Must be able to work various shifts, including weekends and all holidays

Responsibilities

• Handle all incoming and outgoing calls in a courteous, efficient, and enthusiastic manner in accordance with Company and departmental standards while maintaining composure and tact during high-volume interactions with guests, coworkers, and other departments in a fast-paced environment
• Provide dispatch services for guest requests including luggage assistance, room service orders, housekeeping amenities, wake-up calls, check-outs, early arrivals, late departures, messages, paging, long-distance assistance, and other special guest or administrative requests
• Perform data entry for service requests across housekeeping, front desk, bell, limo, facilities, and room service
• Dispatch bell and limo runs in accordance with front service department policies and procedures
• Maintain complete knowledge of room service menu items and recommend or suggest additional food options to guests

Benefits

• Free meals in our Park MGM employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Health & Income Protection benefits (for eligible employees)
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED