Guest Services Representative

Hendrick Automotive Group • Charleston, SC

1d • Onsite

About The Position

Ensures friendly and receptive environment for guests and provides administrative functions of the sales department through accurate recording of customer traffic and production of reports with critical sales process metrics. This role has no direct supervisory responsibilities. The company emphasizes its core values of Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement. Hendrick Automotive Group believes its people are its most important assets, working as a team to balance commitments to family and community. Teammates are empowered and trained to be leaders, defined by integrity, and committed to exceeding customer expectations. The company strives for continuous improvement through simpler, better, faster, and leaner processes, investing in teammate development and personal growth.

Requirements

• Ability to perform each essential duty satisfactorily.
• High School Diploma or GED.
• Excellent interpersonal, communication, and organizational skills are required.
• Intermediate skills in Microsoft Office Products.
• Ability to learn Dealership Management System and web based applications utilized in operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Regular and predictable attendance.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.
• Demonstrate the Company’s Core Values: Servant Leadership, Teamwork through Trust & Respect, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, Commitment to Continuous Improvement.

Nice To Haves

• Previous customer service experience desired.

Responsibilities

• Performs opening and closing Guest Services procedures.
• Answers incoming phone calls in a courteous, prompt, and professional manager.
• Directs phone calls to the appropriate person
• Takes accurate messages.
• Directs customers to the appropriate person or department.
• Manages the desk log, phone up log, loaner agreement log, dealer plate log, and gas card log.
• Tracks and filters all incoming calls and takes messages.
• Communicates effectively with Guest Services Manager and Greeters.
• Reconciles/updates data entry with dealership software.
• Produces Daily Reports: Daily Update (1, 5, Close), Performance Metric (core Guests Services reports).
• Walks around the showroom hourly to offer refreshments to guests.
• Provides a warm, positive and happy environment for Guests, their children and fellow teammates.
• Helps maintain a clean and comfortable environment (monitor facility)
• Provides new hire Customer Management training when requested
• Maintains CSI at or above Company standards
• Maintains an organized, clean and safe work area
• Participates in required training
• Records all hours worked accurately in company timekeeping system
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values
• Complies with Company policies and procedures
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
• Other duties as assigned

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED