Guest Services Representative

Caesars Entertainment•Pompano Beach, FL

2d•Onsite

About The Position

As a Guest Services Representative, you will maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times. Your duties include promptly cashing customers out, giving correct change, and answering customer questions in a courteous and professional manner. You will accurately count and record assigned funds, make exchanges of funds throughout the shift, and keep the cash drawer balanced and impressed. This role also involves making exchanges with the vault, verifying and documenting personal identification information for T-31 transactions, and completing CTR's, CCTL's, MTLs, and all other required documentation, including tracking and completing Title 31 and Suspicious Activity reports. You will issue player's cards for guests or update player's accounts with current information, redeem points for cash or prizes, and assure guests have a favorable gaming experience. Maintaining strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information is crucial. You will need complete knowledge of all casino events and promotional activities and assist as needed, keeping your work area clean and orderly. Adherence to regulatory, departmental, and Company policies in an ethical manner is expected, and you will handle routine customer complaints and incidents, identifying situations requiring supervisory attention to maintain positive guest relationships. You will also assist in maintaining a spotless casino by disposing of items left on the floor by guests and perform other duties as assigned or requested by management. Caesars Entertainment, Inc. is the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions, and acquisitions, operating primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. The company focuses on building loyalty and value with guests through impeccable service, operational excellence, and technological leadership. Caesars Entertainment is committed to its Team Members, suppliers, communities, and the environment through its PEOPLE PLANET PLAY framework. The Caesars family is driven by its Mission, Vision, and Values: Together We Win, All In On Service, and Blaze the Trail. The mission is to “Create the Extraordinary” and the vision is to “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”.

Requirements

Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Responsibilities

Maintain a pleasant, friendly and welcoming attitude toward all external and internal customers at all times.
Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.
Accurately count and record assigned funds and make exchanges of funds throughout the shift.
Keep cash drawer balanced and impressed.
Make exchanges with the vault.
Verify and document personal identification information for T-31 transactions.
Complete CTR's, CCTL's, MTLs, and all other required documentation.
Track and complete Title 31 and Suspicious Activity reports.
Issue player's cards for guests or update player's accounts with current information, as needed.
Redeem points from accounts for patrons for cash or prizes.
Assure that guests have a favorable gaming experience.
Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adheres to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
Perform other duties as assigned or reasonable requested by any member of management.