Guest Services Representative (Full-time)

The Buckle, Inc.•Kearney, NE

4h•Onsite

About The Position

If you’re a great communicator and love solving problems a Guest Services Representative position may be a great place for you to start your career at Buckle’s Corporate office. The Guest Services Representative will be able to respond to and anticipate guest and store needs and be able to escalate situations appropriately. The Guest Services Representative handles confidential financial and personal information and must follow all Payment Card Industry (PCI) compliance standards. This is a great entry-level position on the Guest Services Team that will receive a lot of training with potential advancement opportunities.

Requirements

High school diploma or general education degree (GED) required; or one to three months related experience and/or training; or equivalent combination of education and experience.
Ability to respond to and anticipate guest and store needs.
Ability to escalate situations appropriately.
Must follow all Payment Card Industry (PCI) compliance standards.
Ability to navigate several computer systems simultaneously and multitask efficiently.
Ability to accurately enter information to address inquiries.
Ability to ask probing questions to meet the needs of the Guest.
Ability to demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage.
Ability to process refunds for orders marked as out-of-stock or orders that have been marked as abandoned.
Ability to identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App.
Ability to efficiently utilize Buckle’s Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs.
Ability to maintain documentation of Guest concerns along with resolution notes.
Ability to cover duties at Switchboard desks in multiple locations at the Corporate Office.
Ability to assist visitors at Corporate Office and follow safety and security policies.
Ability to answer Corporate phone lines and transfer callers to the appropriate department/Teammate.
Ability to perform job duties with a high level of customer service while contributing to a positive team spirit.

Responsibilities

Facilitate and manage communication with Stores, Guests, and other departments to determine their needs and identify if escalation to another Teammate or department is necessary.
Use available resources to determine best course of action while engaging with Guests and Stores through any channel.
Navigate several computer systems simultaneously and multitask efficiently to accurately enter information to address inquiries.
Ask probing questions to meet the needs of the Guest.
Demonstrate general knowledge of Buckle merchandise including fit and style recommendations, merchandise details, and marketing signage, to answer Guest questions.
Assist with processing refunds for orders marked as out-of-stock or orders that have been marked as abandoned.
Identify and investigate inconsistencies and questions related to Buckle Loyalty, Preferred Payment, Buckle Card, and the Buckle App.
Efficiently utilize Buckle’s Point of Sale (POS) systems, Ecommerce order management systems, AS400, and various IT programs.
Maintain documentation of Guest concerns along with resolution notes.
Cover duties at Switchboard desks in multiple locations at the Corporate Office.
Assist visitors at Corporate Office and follow safety and security policies.
Answer Corporate phone lines and transfer callers to the appropriate department/Teammate.
Fulfill mission statement by performing job duties with a high level of customer service while contributing to a positive team spirit.
Special projects and other duties as assigned.