Guest Services Representative
Residence Inn by Marriott Fargo•Fargo, ND
About The Position
This role is responsible for providing exceptional guest service, managing guest arrivals and departures, and ensuring a positive experience for all hotel visitors. The position requires strong communication and organizational skills, the ability to handle stressful situations professionally, and a thorough understanding of hotel services and procedures.
Requirements
- Strong interpersonal and communication skills
- Strong organizational skills and attention to detail
- Ability to handle stressful situations with poise and professionalism
- Conduct work-related functions in a professional manner
Responsibilities
- Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
- Registers and processes guests upon arrival and departure
- Demonstrates telephone courtesy and professionalism
- Attentively listens to guests and anticipates any additional needs or concerns
- Maintains clean and professional appearance of public areas and hotel office
- Uses appropriate selling techniques to maximize revenue and occupancy
- Ensures all guest accounts are complete and accurate
- Demonstrates a working knowledge of all services and facilities of the hotel and local area
- Complies with the hotel's standard operating procedures and policies
- Assists in monitoring and upholding procedures for safety of guests and hotel team members
- Processes departmental reports
- Assists team members and other departments as needed to contribute to operational efficiency
- Delivers amenities and general assistance to guests as requested
- Performs additional responsibilities as assigned by leadership
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
