Guest Services Representative - Sanford Medical Center - PT Weekends

Sanford Health•Fargo, ND

3d•Onsite

About The Position

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. This is a part-time weekend position, ideal for retired individuals, students, or those seeking supplemental income. The shift hours are from 7:00 am to 12:00 pm on Saturdays and Sundays. This role offers flexibility to accommodate life events occurring on weekends. The position includes a matching 401K. The Guest Services Representative greets and assists patients, families, and visitors courteously, providing information and support in line with guest services programs. The role requires excellent front-line customer service skills to create a positive impression, assist with problem resolution, and act as a liaison to Sanford resources. The representative must display professionalism and tact during busy periods, demonstrate problem-solving abilities, and respond to patients with empathy and effective communication. Responsibilities include directing individuals to hospital departments and clinics, monitoring patient drop-off areas, and providing local information such as lodging and area businesses. The role also involves recognizing and responding to sensitive situations with discretion and confidentiality, identifying system improvement needs, and collaborating with colleagues to enhance patient and family experiences. Proactive assessment of family needs and awareness of available amenities like pagers, lockers, and computer areas are key. The representative will manage family rooms and public waiting areas, potentially completing daily rounds. Computer-based customer support skills are necessary, including logging into the Sanford Electronic Privacy Information Center (EPIC) to access patient information.

Requirements

High school diploma or equivalent preferred.
Experience in customer service preferred.

Responsibilities

Greets and assists patients, families, and visitors in a courteous manner.
Provides information and assistance to patients, families, and visitors in accordance with guest services programs and initiatives.
Assists with problem resolution and serves as a liaison to Sanford resources and associates.
Displays professionalism and tact during stressful and busy times, displaying ability to problem solve.
Responds to patients with empathy using positive interpersonal and effective communication skills.
Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations.
Monitors traffic in patient drop off areas.
Provides city information to patients and visitors about available lodging and area business.
Recognizes and responds to sensitive situations and issues with discretion and confidentiality.
Identifies systems improvement needs and advocates a plan for improvement.
Collaborates with other Sanford associates and Guest Service staff to make Sanford patient and family experiences as positive and stress free as possible.
Proactively assesses family needs and assures they are aware of amenities available such as, pagers, lockers and computer areas.
Manages family rooms and public waiting areas.
May complete family room rounds on a daily basis.
Demonstrates computer based customer support skill, logging into the Sanford Electronic Privacy Information Center (EPIC) to pull patient information.