Guest Services Representative | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

3d•$20•Onsite

About The Position

Our Guest Services Representative is responsible for providing an exceptional level of world-class service to all premium guests, clients, and partners at all events. Including, but not limited to, major concerts, family shows, and smaller, private events. This position is ideal for candidates with hospitality experience, superb customer services skills and a flexible schedule. This role requires having a positive attitude and service-oriented disposition, as well as a team-driven and proactive mindset. This role pays an hourly rate of $20.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until May 1, 2026. About the Venue 4th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 2025 11th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025 CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Requirements

At least two (2) years prior experience within a hospitality, sports, entertainment, or related field
Demonstrated ability to follow instructions and work in a fast-paced environment
Must have strong verbal and written communication skills
Comfortable with and self-empowered in managing conflict and responding to guest problems with a sense of urgency and professionalism
Proactive self-starter and able to work collaboratively
Must be able to work a flexible schedule inclusive of weekends, nights and holidays required.
Extensive time spent with moderate to loud noises.
Fluctuating temperatures to include hot and cold conditions - external and internal facility exposure
Exposure to flashing lights
Frequent bending, standing for long periods of time, extensive walking through the building.
Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs, including securing reliable transportation to and from the arena during non-traditional business hours.
Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved.

Nice To Haves

Experience in a high-profile customer service-based industry is preferred
70% event availability commitment

Responsibilities

Provide consistent, world-class hospitality throughout all premium spaces
Conduct pre-event walk throughs of premium spaces to ensure expectations are met for premium members
Proactively welcome and assist guests
Identify opportunities to create memorable experiences and lasting relationships with members
Understand, retain, and communicate safety and security measures
Display professional demeanor including positive body language and effective communication
Works to resolve guests’ compliments and concerns in accordance with the arena’s policies and procedures
Manage lines and provide directions to premium locations and other arena amenities
Perform thorough ticket checks, scans, and access for valid entrance into premium spaces
Maintain clear portals, aisles, and access paths for guests, staff, and emergency services
Assist guests with reasonable requests for accommodations, including but not limited to wheelchair escort services
Collaborate with Premium Services department to ensure all expectations are met within designated spaces for guest, client and partner satisfaction
Reports any suspicious activity to supervisors and/or management
Complete and submit related paperwork, as necessary
Other duties as assigned
Frequent bending, lifting 15-20 pounds, exposure to multiple external elements, extensive walking through the building, exposure to loud noises, and standing for long periods of time