Ticket Taker | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

12h•$18•Onsite

About The Position

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Overview A Ticket Taker is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting, entertainment environment. This role pays an hourly rate of $18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until May 15, 2026.

Requirements

The qualifications listed below represent the credentials necessary to perform the essential functions of this position. To be successful in this position, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
70% event availability commitment.
Event requirement is subject to change with notice
Demonstrated ability to follow instructions and work in a fast-paced environment
Must have strong verbal and written communication skills.
Ability to handle stressful situations
Must be 18 years of age or older
Arrive at work in appropriate furnished uniform, refrain from cellphone use in public spaces while on post and remaining on post until dismissed or relieved.
Demonstrate flexibility in adjusting personal schedules and extending hours to meet event staffing needs, including securing reliable transportation to and from the arena during non-traditional business hours.
Frequent bending, standing for long periods of time and walking of the building

Nice To Haves

Previous experience in a customer service-based industry is preferred
Previous experience within a sports, entertainment, or related field is preferred

Responsibilities

Provide exceptional customer service to all guests
Possess a positive attitude and facilitate teamwork and respect among co-workers
Welcome guests, provide directions and answer any questions that may arise.
Provide assistance to patrons with special needs or wheelchair access
Enforce building policies and event procedures
Assist and direct guests in a variety of situations including emergencies.
Direct to guest services
Ability to work in a fast-paced environment
Ability to remain patient and calm under pressure
Ability to stay organized
Ability to use ticketing systems
Other duties as assigned