Ticket Taker | Part-Time | CFG Bank Arena

Oak View Group•Baltimore, MD

1d•$18•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary A Ticket Taker is a vital member of the Arena staff as they are involved in direct contact with the public. As a representative of the CFG Bank Arena, a friendly greeting attached to a smiling face goes a long way in helping our guests enjoy their visit. Providing top notch customer service is your responsibility. Our ushers will be essential in creating a safe and memorable experience for all guests at CFG Bank Arena. This position is ideal for candidates who want to immerse themselves in an exciting, entertainment environment. This role pays an hourly rate of $18.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until May 15, 2026. About the Venue 4th Highest Grossing Venue in NORTH AMERICA - Billboard Magazine Dec 2025 11th Highest Grossing Venue WORLDWIDE - Billboard Magazine Dec 2025 CFG Bank Arena is a 14,000+ seat, reimagined world class concert and entertainment venue. A premier destination for fans and artists, CFG Bank Arena showcases over $250MM+ in renovations, including modernized, state-of-the-art acoustics, superior suites and exclusive club levels, premium contemporary seating, reimagined concourses, upscale culinary experiences in food & beverage selections, and more! Located in the heart of Baltimore, the iconic landmark offers guests the ultimate entertainment experience the moment they step foot through its doors. Rich in history, uniting fans with memories old and new, CFG Bank Arena hosts 105+ shows annually including the hottest artists on the planet. A cornerstone of the City of Baltimore, committed to the community, and redeveloped in the heart of Baltimore. A new era of live entertainment has arrived in Baltimore with the highly anticipated and reimagined, CFG Bank Arena.

Requirements

70% event availability commitment. Event requirement is subject to change with notice
Demonstrated ability to follow instructions and work in a fast-paced environment
Must have strong verbal and written communication skills.
Ability to handle stressful situations
Must be 18 years of age or older

Nice To Haves

Previous experience in a customer service-based industry is preferred
Previous experience within a sports, entertainment, or related field is preferred

Responsibilities

Provide exceptional customer service to all guests
Possess a positive attitude and facilitate teamwork and respect among co-workers
Welcome guests, provide directions and answer any questions that may arise.
Provide assistance to patrons with special needs or wheelchair access
Enforce building policies and event procedures
Assist and direct guests in a variety of situations including emergencies.
Direct to guest services
Ability to work in a fast-paced environment
Ability to remain patient and calm under pressure
Ability to stay organized
Ability to use ticketing systems
Other duties as assigned