Ticket Taker | Part-Time | Santander Arena

Oak View Group•Reading, PA

4h•$11 - $12•Onsite

About The Position

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet . Position Summary As a Ticket Taker , you will be the first point of contact for event guests, responsible for ensuring a smooth entry process while providing excellent customer service. Your role involves verifying tickets, guiding guests, and maintaining a welcoming atmosphere. This role requires strong interpersonal skills, attention to detail, and the ability to work in a fast-paced environment. A Ticket Taker plays a vital role in creating a positive first impression for all event guests. This role pays an hourly rate of $11.00 - $11.50. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Santander Arena , located in downtown Reading, Pennsylvania, is a versatile venue that serves as the home arena for the Reading Royals, the ECHL affiliate of the Philadelphia Flyers. The Santander Arena has hosted an array of live events including concerts, Reading Royals Hockey, and other family friendly events attracting hundreds of thousands of visitors annually.

Requirements

Ability to follow instructions and work in a fast-paced environment.
Must have strong verbal and written communication skills.
Ability to handle stressful situations.
Must be able to work a flexible schedule including weekends, nights and holidays required.
Must be able to work in all weather conditions with proper gear including heat, cold, rain, snow.
Extensive time spent with moderate to loud noises.
Frequent bending, standing for long periods of time and walking of the building.

Nice To Haves

Previous experience in a customer service-based industry is preferred.
Previous experience within a sports, entertainment, or related field is preferred.

Responsibilities

Ticket Verification: Check and validate tickets at the entrance, ensuring each ticket is legitimate and corresponds to the event.
Customer Service: Greet guests warmly, answer questions, and provide information about the event and venue as needed.
Access Control: Monitor and control the entry points to ensure that only authorized guests enter the event.
Crowd Management: Assist in directing the flow of guests to prevent congestion and ensure a smooth entry process.
Problem Resolution: Address any ticket-related issues or discrepancies promptly and courteously, seeking assistance from supervisors when necessary.
Venue Knowledge: Stay informed about the event layout, seating arrangements, and facilities to assist guests effectively.
Safety and Security: Report any suspicious activity or security concerns to the appropriate personnel immediately.
Assistance: Help guests with special needs or requirements, ensuring they have a positive experience.
Team Collaboration: Work closely with other event staff to ensure seamless operations and a cohesive guest experience.
Maintain Order: Ensure guests follow venue rules and guidelines to maintain a safe and enjoyable environment.
Perform other tasks and responsibilities as assigned.