Guest Services Representative (Part-Time)

SDCC • San Diego, CA

10h • $22 - $22 • Onsite

About The Position

​​​Employees in this role are responsible for managing guest interactions, monitoring public access and escalators, performing event-related fire watch and vehicle fuel level checks, providing directional and other informational services, and supporting overall facility operations, including ensuring the safety and comfort of attendees.​ This is a Union position with the Teamsters. Shifts: 2nd Shift: 1:00pm – 10:30pm (occasionally out after 12AM depending on events) This role is event driven; hours will vary based on the specific event needs.

Requirements

• High school diploma or general education degree (GED); and two years related experience and/or training; or equivalent combination of education and experience.
• Customer/guest services skills.
• Strong interpersonal skills, with the ability to diplomatically and tactfully resolve difficult and sensitive situations.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees of the organization.
• Availability to work first, second, or third shifts including weekends and holidays.
• Ability to arrive at work on time to provide prompt assistance to attendees and guests.
• Working knowledge of computers.
• Ability to work independently with little direction.

Nice To Haves

• Previous experience in large public assembly facilities is highly desirable.
• Courses in criminal justice or security training by a recognized academy, school, or organization desirable.
• First Aid / CPR training preferred.
• Bilingual a plus.

Responsibilities

• Interacts and directs guests, clients, and its employees to the appropriate locations within SDCC in a professional manner making face to face contact verbally greeting and engaging pleasantly by asking questions and providing appropriate assistance.
• Attends daily shift briefings to obtain current and future information related to assigned duties or tasks relevant to events and activities within the SDCC.
• Reports or eliminates safety hazards by proactively responding to the hazard itself or alerting the appropriate parties.
• Relieves other Guest Services throughout the building for required breaks performing their duties.
• Performs ticket taking tasks by efficiently following ticketing instructions.
• Performs fire watch duties by monitoring the assigned areas for potential fire hazards and reporting the status every hour.
• Checks fuel and battery/cable checks of vehicles entering the SDCC facility and recording the required information for each vehicle.
• Prepares written statements on incidents.
• Proactively screens and addresses persons not attending events or not doing business within the SDCC and notifies Public Safety as needed.
• Completes building opening and closing duties.
• Monitors escalators and elevators.
• Acts as a crowd manager during emergencies by using hand gestures, vocal interaction, and assertiveness in line with the SDCC safety and security protocol procedures.
• Performs evacuation procedures or any related tasks as directed by SDCC Management during emergencies.
• Assists other SDCC staff or persons as needed during emergencies in locating and transporting AED, First Aid supplies, and bleeding control kits and/or fire extinguishers.
• Works assigned Guest Services positions as needed throughout the course of the workday.

Benefits

• Retirement Plans: 403(b) and 457 Money Purchase Pension Plan (Paid in full by SDCC)
• Accrued Paid Time Off (PTO)
• Employee Assistance Plan (Paid in full by SDCC)
• Employee-Exclusive Discounts (discounts to 250+ retailers through Fun Express & Corporate Shopping)
• Free onsite employee dining during shift at our Tides Cafe
• Union employees should refer to their Collective Bargaining Agreement (CBA) for additional details (if applicable)

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED