Guest Services Representative
Middletown Hotel Management•Beavercreek, OH
•Onsite
About The Position
Middletown Hotel Management is a leading company in our industry in the region. We're proud of our 4.2 Glassdoor rating from our employees. We're now hiring a Guest Services Representative to help us keep growing. If you're excited to be part of a winning team, MHM is a perfect place to get ahead.
Requirements
- 2+ years of experience in a customer service role
- Experience using a multi line office phone
- Able to use a computer and other office technology
- Able to sit for long periods of time in front of a computer
- Proficiency with Microsoft Office Applications
- Exhibits a positive and friendly demeanor in all guest interactions
- Must detail oriented to document guest interactions in the database
- Keen listener with ability to address guest concerns and de-escalate issues
Nice To Haves
- Associate's degree in business administration
Responsibilities
- Act as the first point of contact for guest information
- Address and document guest concerns in the database
- Achieve amicable resolution to guest concerns
- Coordinate with other departments to address guest concerns
- Update guest records
- Problem-solve to achieve guest resolution
- Complete product knowledge training to answer guest questions
- Promote facilities amenities and activities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
