Guest Services Representative - POOL - Guest Relations - Bayfront Hospital

Orlando Health•St. Petersburg, FL

4d•Onsite

About The Position

Provides directions to guests and team members within the hospital system and the Orlando area. This role involves escorting guests, maintaining knowledge of hospital departments and personnel, responding to needs via phone or in person, and making rounds to identify patient/visitor needs. The position also requires maintaining good working relationships with hospital staff, assisting with patient transportation and accommodation arrangements, and displaying a caring and professional attitude.

Requirements

High School diploma or equivalent.
Two (2) years of experience in a customer service setting.

Responsibilities

Escorts guests to their in-hospital destinations as needed.
Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
Provides information to all hospital team members.
Responds to needs of guests/team members either on the phone or in person.
Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
Presents a professional image in dress, hygiene and communications skills.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Attends in services/meetings as required.
Completes all mandatory education.
Assume the responsibility for professional growth and development.
Other duties as assigned.