Guest Service Representative

My Place Hotels • Anchorage, AK

9d

About The Position

The Guest Services Representative is the central point of contact for hotel guests, helping ensure a seamless experience from reservation through check-out. The role combines front-desk service, administrative and financial tasks, property safety checks, cleaning, and support for housekeeping and maintenance. The representative also promotes the Stay Rewarded Loyalty Program and reports front-desk, guest-relations, or maintenance issues to the General Manager.

Requirements

• Proficiency in Microsoft Office and basic computer applications.
• Excellent verbal and written communication skills.
• Ability to multitask while maintaining accuracy and organization.
• Reliability, professionalism, and consistency.
• Strong attention to detail, particularly with financial transactions and guest records.

Nice To Haves

• Strong knowledge of the local area.

Responsibilities

• Welcome and greet guests; handle check-ins, check-outs, and reservations; and record room, tax, My Store, and pet-fee charges according to hotel policy.
• Provide guests with information about the hotel, amenities, local attractions, restaurants, shopping, and churches, and professionally address and resolve concerns or complaints.
• Operate the phone system; take and transfer calls, record messages, and manage wake-up calls.
• Complete credit card authorizations and handle cash transactions accurately, including providing change.
• Maintain organized daily records, prepare the Night Audit Checklist, manage cash and call logs, and update the Front Desk Log.
• Report front-desk, guest-relations, or maintenance issues to the General Manager.
• Follow safety and security protocols; inspect floors and stairwells, check outside doors, and ensure exterior lighting works properly.
• Promote the Stay Rewarded Loyalty Program.
• Assist with laundry, cleaning and sanitizing common areas, stocking supplies, making coffee, and stocking the coffee bar; keep entrances and sidewalks clear of snow and ice.
• Deliver guest supplies such as rollaway cribs, towels, and soap as needed.
• Issue and track master keys and key cards for housekeeping and maintenance staff.
• Assist with cleaning guest rooms when needed, particularly when the hotel is full or housekeeping staff is short.

Benefits

• Competitive pay
• Monthly bonus potential
• Flexible scheduling
• Direct deposit
• Cross-training
• Growth potential

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed