Toyota Arena Guest Services Representative

ASM Global•Kennewick, WA

4d•Onsite

About The Position

Reporting to the Guest Services Manager, Guest Services Attendants are responsible for providing excellent guest service at Legends Global Toyota Arena events. Employees should be a self-starter that is able to operate under minimal supervision to accomplish work tasks such as: assist patrons at sports and entertainment events by performing duties, such as greeting guests, collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones. This is a part-time, event-based, and hourly position.

Requirements

At least 18 years of age.
One (1) year prior customer service experience, preferably in a sports/entertainment venue environment.
Reliable, punctual, and regular in attendance with good communication skills.
Must have reliable transportation to and from the facilities for scheduled shifts.
Must have the ability to read, write and understand English in a working environment.
Friendly, outgoing personality.
Ability to take direction well and work well with others.
Must be able to operate radio devices.
Must maintain a neat, well-groomed appearance that conveys professionalism at all times.
No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.)
Must be available to work at least 70% of events per month; including all events on Fridays, Saturdays, Sundays and Holidays.
Must be able to pass background.

Responsibilities

Greet guests as they enter Toyota Arena with a smile.
Check badges and assist with crowd control inside the building and outside on the dock.
Maintains fire watch during exhibit hours.
Directs show move-in and move-outs.
Responsible for scanning tickets and ensuring all guests have a proper ticket/credential.
Provide guests with friendly and accurate directions.
Check tickets for guests attempting to access their section and assist them in locating their seat.
Responsible for maintaining a fun, friendly, and safe environment in assigned sections.
Respond to guest complaints, questions, information requests and comments.
Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure.
Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees.
Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors.
Effectively and calmly interact with angry or emotional guests and employees.
Ability to memorize, recollect, retrieve, and recite relevant information.
Follow all operating policies and procedures at all times.
Maintain company confidentiality.
Other duties as assigned.