Guest Services Representative

Caesars Entertainment • Pompano Beach, FL

5d • Onsite

About The Position

This role involves providing excellent customer service in a casino environment. Key responsibilities include handling financial transactions accurately, maintaining guest satisfaction, ensuring compliance with regulations, and contributing to a positive and clean work environment. The position requires a flexible schedule, including nights, weekends, and holidays.

Requirements

• Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.

Responsibilities

• Accurately count and record assigned funds.
• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Promptly cash customers out, give correct change, and answer customer questions in a courteous and professional manner.
• Make exchanges of funds throughout the shift.
• Keep cash drawer balanced and impressed.
• Make exchanges with the vault.
• Verify and document personal identification information for T-31 transactions.
• Complete CTRs, CCTL’s, MTLs, and all other required documentation.
• Track and complete Title 31 and Suspicious Activity reports.
• Issue player’s cards for guests or update player’s accounts with current information, as needed.
• Assure that guests have a favorable gaming experience.
• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member and guest information.
• Have complete knowledge of all casino events and promotional activities, and assist as needed.
• Keep work area in a clean and orderly manner.
• Redeem points from accounts for patrons for cash or prizes.
• Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
• Handle routine customer complaints and incidents, and exhibit the appropriate discretion to identify situations requiring the attention of supervisory personnel - seek to resolve all situations in a manner that maintains positive guest relationships.
• Assist in maintaining a spotless casino by disposing of any cups, glasses, bottles, or other items left on the floor by guests.
• Perform other duties as assigned or reasonably requested by any member of management.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed