Guest Services Representative - Neuroscience Institute

Orlando Health•Orlando, FL

12h•Onsite

About The Position

Provides directions to guests/team members within the hospital system, and the Orlando area. Orlando Health Medical Group is a comprehensive physician group serving patients from across the southeastern United States. With more than 200 practices and 1,200 physicians, Orlando Health Medical Group has a strong representation in over 55 specialties, including cardiology, vascular medicine, orthopedics, oncology, digestive health, neurology, neurosurgery, bariatric surgery, general surgery, bone marrow transplant and critical care medicine, as well as more than 30 pediatric subspecialties, women’s health, primary care and the largest hospitalist program in Florida. Orlando Health Medical Group is part of the Orlando Health system of care, which includes 24 award-winning hospitals and ERs, 9 specialty institutes, 14 urgent care centers, 100+ primary care practices and more than 60 outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, we honor our 100-year legacy by providing care for more than 142,000 inpatient and 3.9 million outpatient visits each year.

Requirements

High School diploma or equivalent.
Two (2) years of experience in a customer service setting.

Responsibilities

Escorts guests to their in-hospital destinations as needed.
Maintains current knowledge of hospital personnel, departments and their locations in order to refer guests to the appropriate department or person.
Provides information to all hospital team members.
Responds to needs of guests/team members either on the phone or in person.
Makes rounds on a regular basis of patient areas to identify and meet patient/visitor needs.
Maintains excellent working relationships with all hospital staff, management, and departments such as Volunteers, Social Work, and Home Health.
Assists Social Service with transportation and hotel or flight arrangements for patients and their families.
Displays a caring attitude as well as sensitivity to the needs/concerns of customers.
Presents a professional image in dress, hygiene and communications skills.
Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards.
Maintains compliance with all Orlando Health policies and procedures.
Attends in services/meetings as required.
Completes all mandatory education.
Assume the responsibility for professional growth and development
Other duties as assigned.