Guest Services Rep. - Part Time

St. Louis Science Center • St. Louis, MO

8d • Onsite

About The Position

Guest Services Representatives provide an exceptional guest experience while greeting, making recommendations, taking phone reservations, and selling tickets. Guest Services Representatives project a professional image and proactively look for ways to make the guest experience memorable as well as quickly addressing any issues.

Requirements

• Outgoing, service-oriented personality
• Patient, good listening, problem solving and speaking skills
• Ability to respond effectively and expediently to unforeseen circumstances, changes or emergencies, while dealing with large crowds
• Ability to perform job duties as part of a team without close supervision
• Perform cash and credit card transactions in an accurate and efficient manner
• Must be available to work varied hours, including weekends, evenings, and holidays
• Present a clean and professional appearance by adhering to the uniform policy
• HS diploma or GED required.
• Successful experience handling a variety of customer situations
• Cash handling, including counting down a register
• Basic ticketing system knowledge a plus
• Excellent oral, written communication and interpersonal skills
• Basic high school mathematical skills
• Microsoft Excel and Word knowledge beneficial
• Must be able to stand or sit for prolonged periods of time
• Standard (with correction) hearing and day/night vision
• Occasionally required to traverse up to a quarter mile indoors and work for short periods outdoors.
• Must be able to lift up to 30 pounds

Nice To Haves

• Minimum of one year of college or university highly desired
• Area of concentration in hospitality industry, science, or education a plus
• Telephone reservation or customer-oriented telemarketing highly desired
• Ability to speak any additional languages a plus

Responsibilities

• Interact with all guests in a fun and upbeat manner through: Greeting, Cashiering, Reservations, Parking.
• Develop and maintain a thorough knowledge of Science Center operations and procedures
• Monitor guest behavior, enforcing basic safety, security and emergency procedures
• Ability to manage large groups of school age children and communicate with their chaperones
• Perform other duties as required

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED