Night Audit/Guest Services Agent

Algonquin Resort

20d•Onsite

About The Position

InnVest Hotels is seeking a passionate and dedicated Guest Service Representative/Night Auditor to join their team. This role is crucial for ensuring outstanding guest experiences and maintaining smooth operations, particularly during overnight hours. The company culture emphasizes collaboration, integrity, and an entrepreneurial spirit, offering significant opportunities for growth within Canada's largest independent hotel owner and operator portfolio.

Requirements

Excellent communication skills in English.
Must be able to speak, read, write, and understand the primary language(s) used in the workplace.
Excellent organizational, interpersonal, and administrative skills.
Proficient or familiar with computerized systems.
Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations.
Present a high degree of professional work ethic and image.
High school graduate or equivalent.
Availability to work day, evening, and night shifts any day of the week including weekends and holidays.

Responsibilities

Create a welcoming environment for guests.
Register guests and assign rooms, accommodating special requests.
Complete pre-registration and blocking of rooms for reservations/guest arrival.
Adhere to proper credit, check-cashing, and cash-handling policies and procedures.
Understand room status and tracking.
Know room locations, types, and rates.
Use suggestive selling techniques to sell rooms and promote hotel services.
Coordinate room status updates with housekeeping.
Process guest check-outs and settle accounts.
Post and file all charges to guest, master, and city ledger accounts.
Work closely with all hotel departments to improve service delivery and efficiency.
Use proper telephone etiquette.
Coordinate guestroom maintenance work with engineering and maintenance.
Report any unusual occurrences or requests to the manager or supervisor.
Verify and balance daily charges for all departments to customer folios, master accounts, and house accounts; make corrections as needed.
Run computer through nightly processing sequence to reset for next day's use in balancing for applicable functions.
Audit all income postings and charges.
Record and balance staff and house charges.
Prepare and transmit credit card deposits.
Process city ledger work to accounting.
Know all safety and emergency procedures, and is aware of accident prevention policies.
Ensure the work environment is tidy and well organized at all times (lobby).
Adhere to all health and safety guidelines and standards.