Guest Services Representative I - Wilmington - 11:30a - 8p Mon - Fri

ChristianaCare•Wilmington, DE

4d•$17 - $24•Onsite

About The Position

This position serves as the ambassador providing an outstanding experience with a personal touch and offering a welcoming environment to all patients, visitors, and guests. The role is for an organization passionate about love and excellence.

Requirements

High school diploma or equivalent
Two years of customer service experience
Excellent oral communication skills.
Ability to provide excellent customer service.
Ability to use computer and telephone to retrieve information.
Ability to use computer programs such as: Microsoft programs, Soarian, Surgi-Net, R2L, Powerchart.
Ability to use Easy Lobby program and Dymo printer to distribute visitor badges.
Ability to learn hospital locations and ability to read hospital map.
Ability to learn diagnostics tests and procedures performed at ChristianaCare.
Ability to learn ChristianaCare and departmental policies, procedures, and directives.
Ability to demonstrate excellent communication skills.
Ability to maintain confidential information and material.
Ability to anticipate relationships the needs of our guests and then meet or exceed those needs with compassion and generosity to build enduring.

Responsibilities

Serves as a ChristianaCare ambassador by providing customer service excellence with a personal touch at every encounter.
Welcomes the patient/visitor with love and excellence and provides accurate, helpful information.
Answers all inquiries in a timely manner.
Provides daily visitor badging, if required, for the safety of our patients and staff.
Provides daily shuttle badging for all non-employees, if required, who have an appointment or are visiting a patient at the hospital.
Receives, documents any lost or found property or answers any inquiries about lost and found property with the use of the Report to Learn (R2L) system, currently Newark and Wilmington campuses.
Ensures the Information Desk Directories are maintained and are updated as needed.
Directs the volunteers and Junior Board member’s daily assignments and answers any questions or inquiries they may have during their volunteer shift.
Ensures desk has adequate supplies of support materials (maps, directory tear-sheet, badges, labels, paper, pens, etc.)
Keeps team members updated on current issues/concerns before leaving their shift.
Partners with ChristianaCare caregivers such as patient guides, constables, patient escort, patient relations, nurse managers, volunteer coordinators/manager to provide exceptional experience.
Completes special projects as assigned.
Performs assigned work safely, adhering to established safety rules and practices.
Reports to manager, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Performs other related duties as required.