Guest Services Representative: Gallery Host

Hyatt Place Cape Canaveral•Cape Canaveral, FL

33d•$15 - $18•Onsite

About The Position

This role focuses on providing exceptional guest service, managing guest arrivals and departures, and ensuring a positive experience for all visitors. The Guest Services Representative will handle inquiries, maintain public areas, utilize selling techniques to maximize revenue, and ensure accurate guest accounts. A working knowledge of hotel services and the local area is essential, along with adherence to standard operating procedures and policies. The position also involves assisting team members, delivering amenities, and potentially performing F&B duties as needed.

Requirements

Strong interpersonal and communication skills
Strong organizational skills and attention to detail
Ability to handle stressful situations with poise and professionalism
Conduct work-related functions in a professional manner

Responsibilities

Provides exceptional guest service and ensures all guest inquiries and concerns are addressed promptly
Registers and processes guests upon arrival and departure
Demonstrates telephone courtesy and professionalism
Attentively listens to guests and anticipates any additional needs or concerns
Maintains clean and professional appearance of public areas and hotel office
Uses appropriate selling techniques to maximize revenue and occupancy
Ensures all guest accounts are complete and accurate
Demonstrates a working knowledge of all services and facilities of the hotel and local area
Complies with the hotel's standard operating procedures and policies
Assists in monitoring and upholding procedures for safety of guests and hotel team members
Processes departmental reports
Assists team members and other departments as needed to contribute to operational efficiency
Delivers amenities and general assistance to guests as requested
Able to perform assigned F&B duties as needed
Performs additional responsibilities as assigned by leadership