Hotel Guest Service Rep/Front Desk -Homewood Suites at UTC
About The Position
Homewood Suites- Sarasota/Lakewood Ranch- 305 N. Cattlemen Road, Sarasota, FL 34235 We are currently looking for Guest Services Representative/Front Desk to join our Team! Our beautifully appointment all -suite hotel (133 suites) – the Homewood Suites by Hilton, is off I-75, next door to Nathan Benderson Park, and favored by rowing teams, paddlers, and cyclists. The Mall at University Town Center is steps away offering a variety of shopping and dining options. Our suites have kitchens and plenty of space for our guests and their families. We enjoy meeting guests from all over the world. The Homewood Suites is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The /Guest Service Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests.
Requirements
- Must dress in professional attire.
- Must be flexible and able to work weekends and holidays as needed.
- Customer Service experience, in a hotel setting preferred. Hilton brand knowledge is ideal.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Nice To Haves
- Customer Service experience, in a hotel setting preferred. Hilton brand knowledge is ideal.
- High School diploma or equivalent is preferred.
- Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Responsibilities
- Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
- Handles cash, credit card information and goods at the property
- Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
- Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
Benefits
- Paid Weekly (Every Friday!)
- Medical, Dental & Vision Insurance
- Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
- Paid Vacation and Sick Time
- Paid Holidays
- Tuition Reimbursement
- Flexible Spending Account
- Company Paid Life Insurance
- Company Paid Short-Term Disability Insurance
- Long-Term Disability Insurance
- Employee Assistance Program
- Hotel Discounts – for You, Your Friends and Family
- Wellness Programs
- Monthly Employee Appreciation Activities & Events
- Learning and Development Opportunities
- Employee Referral Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
