Guest Services Operator, M - Th, 11pm - 7am

Western Reserve • Cuyahoga Falls, OH

16h • Onsite

About The Position

The Guest Relations Operator is a key point of contact for patients, families, visitors, and staff by providing exceptional telephone support, accurate call routing, and timely activation of hospital communication protocols. In addition to core operator duties, this role enhances the overall guest experience by offering helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.

Requirements

• High School Diploma or equivalent.
• Minimum of one to two years experience in a customer service or call center environment.
• Excellent oral communication and interpersonal skills.
• Ability to operate the phone system, computer, and other related business equipment.
• Must maintain confidentiality of patient, employee or financial records.
• Staff must be able to work independently.
• Must take a working lunch.

Nice To Haves

• Experience in hospital or physician answering service preferred.
• Proficiency in Microsoft Office products (Word, Excel, PowerPoint) preferred.

Responsibilities

• Provide exceptional telephone support.
• Accurate call routing.
• Timely activation of hospital communication protocols.
• Offer helpful information and resources regarding hospital wayfinding, local hotels, restaurants, transportation options, and community resources.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED