Guest Services Manager

DoubleTree By Hilton Hotel & Suites Charleston Airport • North Charleston, SC

4d • Onsite

About The Position

As the Guest Services Manager, you will oversee all front desk operations, ensuring a smooth and welcoming experience for every guest. You’ll lead, train, and support the front desk team while managing scheduling, guest relations, and daily reports. Your leadership will drive service excellence and operational efficiency in the front office.

Requirements

• A high school diploma, a GED, or one year of hotel experience
• Previous experience in a similar or related position
• A combination of education and experience
• Eligible to work in the United States
• Ability to read, write, and communicate effectively in English
• Ability to sit, stand, bend, kneel, and lift as required—with or without reasonable accommodations

Nice To Haves

• Hotel experience is always a plus!

Responsibilities

• You will be the leader of our hotel's front office team, ensuring exceptional guest experiences through efficient and seamless operations.
• Your daily tasks will include managing front desk staff, overseeing guest check-in and check-out processes, and resolving guest issues.
• You will report to the Director of Rooms or General Manager.
• A career as a front office manager can lead to opportunities in various management roles within the hospitality industry, such as director of rooms, hotel operations manager, or even a general management position.

Benefits

• Career growth opportunities across our nationwide portfolio
• Flexible scheduling
• Access up to 40% of your earned wages before payday with PayActive
• Paid Time Off (PTO) and Paid Holidays
• Full healthcare benefits: medical, dental, and vision
• 401(k) with guaranteed 4% match and no vesting period
• Exclusive hotel and food & beverage discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED