Guest Services Manager
Stonebridge Hospitality Associates•Boulder, CO
•Onsite
About The Position
Marriott Boulder is seeking a Guest Services Manager who combines professionalism, warmth, and a genuine love for hospitality. This is more than a front desk leadership role. It's an opportunity to be the face of a hotel that welcomes travelers from around the world to experience the best of Boulder.
Requirements
- Previous hospitality leadership experience, preferably in a hotel environment
- Strong communication and problem-solving skills
- A positive, service-first mindset
- Ability to inspire and motivate a diverse team
- Experience with hotel property management systems preferred
- Flexibility to work varied schedules, including evenings, weekends, and holidays
Responsibilities
- Leading, coaching, and developing Front Desk and Guest Services associates
- Creating memorable guest experiences and resolving concerns with confidence and care
- Managing daily front office operations, scheduling, and labor standards
- Driving guest satisfaction scores and service excellence initiatives
- Partnering with housekeeping, engineering, food & beverage, and sales teams to ensure a seamless guest experience
- Supporting revenue goals through upselling and guest engagement opportunities
- Maintaining Marriott brand standards and operational excellence
Benefits
- Competitive salary
- Bonus opportunity
- Comprehensive medical, dental, and vision benefits
- Paid time off and holiday pay
- Marriott travel discounts worldwide
- Career growth and development opportunities
- A collaborative team culture
- 401(k) matching
- Wellness support
- Life and disability coverage
- Savings accounts
- Tuition aid
- Travel and lodging perks
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
