Guest Services Manager

Davidson Hospitality Group • Kapaa, HI

7d

About The Position

The Guest Services Manager oversees the day-to-day operations of the guest services department at Sheraton Kauai Coconut Beach Resort, including front desk, concierge, and bell staff. The role focuses on ensuring smooth check-in and check-out, resolving guest concerns, and delivering high-quality service and satisfaction. The manager leads and mentors the team, monitors guest feedback, collaborates with other departments, and maintains guest service standards and procedures. The position offers a competitive salary, benefits, career growth opportunities, and a sign-on bonus paid in stages: $150 at hire, $300 after 90 days, and $500 at six months.

Requirements

• Previous experience in guest services or hotel management.
• Excellent communication and interpersonal skills.
• Strong leadership and team management abilities.
• Proven ability to deliver exceptional guest service.
• Attention to detail and ability to multitask in a fast-paced environment.
• Proficiency in hotel management software and technology.
• Positive attitude and passion for creating memorable guest experiences.

Nice To Haves

• Bachelor's degree in Hospitality Management or a related field; equivalent education, training, and directly related work experience may also be considered.

Responsibilities

• Manage and lead the guest services team, including front desk, concierge, and bell staff.
• Ensure smooth check-in and check-out processes for guests.
• Handle guest inquiries, concerns, and special requests in a timely and professional manner.
• Train and mentor staff to deliver exceptional guest service.
• Monitor and respond to guest feedback and reviews.
• Collaborate with other departments to enhance the overall guest experience.
• Implement and maintain guest service standards and procedures.
• Resolve guest complaints and issues to ensure guest satisfaction.

Benefits

• Sign-on bonus: $150 at hire, $300 after 90 days, and $500 at six months.
• Multiple tiers of medical coverage.
• Dental and vision coverage.
• 24/7 Teledoc service.
• Free maintenance medications.
• Pet insurance.
• Hotel discounts.
• Tuition reimbursement.
• Paid time off, including vacation, sick, bereavement, and holidays.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager