Guest Services Manager-Circus Circus

Caesars Entertainment•Reno, NV

4d•Onsite

About The Position

Responsible for overall valet, transportation, bell desk, and concierge operations. Also responsible for managing, training, scheduling, discipline, and development of staff.

Requirements

Excellent communication skills with the ability to read, write, and communicate verbally in English.
Ability to perform basic math.
Knowledge of hotel operations including fiscal budgeting.
Understand and comply with company and departmental policies and procedures.
Ability to establish and maintain effective working relationships with Guests and staff.
5 years experience in guest services required.
5 years of safe driving experience in vehicle.
Valid Nevada Driver’s License, Class “C” CDL endorsement required with passenger Air brake endorsement (optional).
Requires crouching, kneeling, crawling, lifting/carrying of 51-100 lbs, bending and reaching from floor to 6 ft, crouching, lifting/carrying of 25-50 lbs., frequent carrying/lifting up to 25 lbs, handling, grasping, manipulating luggage and packages (must ask for assistance from co-worker when extreme weigh limit arise), constant standing, walking, running, repetitive use of both hands with light/firm grasping and finger dexterity, near/far vision acuity, depth perception, field of vision and absence of color blindness.
Must be able to perform simple and complex tasks, clerical work, compile, coordinate, analyze, synthesize, manage, instruct others, drive a vehicle, follow instructions, meet time requirements; must have simple/complex reading, writing, math skills; the ability to memorize, problem solve, and use of judgment and decision making skills.

Nice To Haves

Minimum high school diploma or equivalent preferred.
College degree in hotel administration or business equivalent preferred.

Responsibilities

Manage, instruct, train, and discipline valet, transportation, bell desk, and concierge employees as necessary.
Prepare work schedules.
Direct one-on-one contact with guests.
Greet, assist, and direct all guests as necessary.
Resolve guest complaints in a professional and timely manner.
Promote positive guest relations and a welcoming environment.
Maintain warm and hospitable customer relations with both internal and external customers and staff.
Requires skills to interview, discipline, review, and adjust grievances with sound judgment.
Requires constant decision-making regarding operation of areas, delegating tasks to staff members.
Assist in developing policies, procedures and goals.
Must be aware of any changes in policy and applicable laws.
Monitor and maintain safe operation of man-lift.
Check all company limousine conditions and coordinate repairs as needed.
Coordinate transportation for shuttles, limousines, and company vehicles to the appropriate facility for repair.
Comply with all D.O.T. laws and regulations.
Adjust airport transportation shuttling schedules as needed.
Provide updated information to the Concierge staff.
Maintain regular, predictable, and punctual attendance.
Perform any other job related duties as requested by management.