Guest Services Manager

Healthy Living • St. George, VT

7d • Onsite

About The Position

Healthy Living is looking for an experienced Guest Service Manager to lead our Front End operations and ensure exceptional guest experiences. This role is vital in fostering a hospitality-focused culture and maintaining smooth day-to-day operations through strong leadership, staff development, and operational excellence. Evening, weekend and holiday availability required.

Requirements

• Evening, weekend and holiday availability required.
• Full-time salaried position, 40 hours/week including weekend and holiday availability.
• Strong communication, problem-solving, and organizational skills.

Nice To Haves

• Previous experience will be taken into consideration

Responsibilities

• Ensure all staff provide our guests with warm, personalized, and professional service in line with HL's high hospitality standards
• Maintain a smooth, organized Front End, including managing POS systems, registers, and cash handling procedures
• Monitor guest interactions, address feedback, and ensure all policies for returns, special orders, and service are followed
• Ensure compliance with safety, alcohol sales regulations, and emergency procedures
• Assist in daily Front End tasks such as ringing and bagging
• Troubleshoot register and POS system issues and communicate any major technical problems to leadership
• Provide loss prevention control through accurate change orders, cash reconciliation, and variance tracking
• Uphold cleanliness, organization, and presentation of the department
• Inspire, motivate, and lead Front End staff to deliver outstanding guest service
• Build a cohesive team grounded in mutual trust, respect, and accountability
• Serve as a positive role model and mentor, fostering continuous growth and engagement
• Interview, hire, and onboard new team members in collaboration with the P&E team
• Oversee staff scheduling, attendance, and productivity
• Provide staffing solutions and support during our busy holiday season
• Conduct training, coaching, and performance evaluations, including stay interviews and disciplinary actions when necessary
• Create weekly schedules
• Promote a culture of teamwork, professionalism, and high hospitality standards

Benefits

• Health Insurance (we pay 75% you pay 25% for single health benefits)
• Dental and Vision Insurance
• Short Term Disability Insurance
• Life Insurance
• Critical Illness Insurance
• Accident Insurance
• Flex Spending Accounts
• Health Spending Accounts
• Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary)
• Sick time (Part time staff receive 40 hours of sick time a year)
• Paid Maternity/Paternity time, up to 8 weeks paid time off!
• Generous store discount: 20% off grocery, 20% off hot bar/salad bar/coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements
• 401(k): 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living’s contribution from day one
• Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
• Free Celtics tickets

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed