Guest Services Manager - Plum Market

Plum Market•West Bloomfield Township, MI

1d•$18 - $24•Onsite

About The Position

The Guest Services Manager is responsible for overseeing all front-end operations for the store, ensuring an efficient and seamless Customer checkout experience. This role supervises cashiers, assistants, and baggers, providing leadership, direction, and support to maintain exceptional service standards. The Guest Services Manager also handles escalated Customer concerns, assists with complex transactions, and collaborates with other store departments to ensure smooth daily operations.

Requirements

Previous supervisory or leadership experience in retail, grocery, or hospitality preferred.
Strong knowledge of cash handling, register operations, and customer service best practices.
Excellent communication, problem-solving, and organizational skills.
Ability to train, coach, and hold Team Members accountable to service standards and policies.
Flexibility to work a variety of shifts including evenings, weekends, and holidays.
Physical ability to stand and walk for up to 4 hours without a break.
Ability to bend and stoop to grasp objects, lift up to 50 lbs. unassisted, and push/pull carts weighing up to 100 lbs. unassisted.
Confident and approachable leader who thrives in a Customer-focused environment.
Organized, adaptable, and skilled at managing multiple priorities at once.
Leads by example, motivating your team to deliver outstanding service.
Communicates clearly and respectfully with Customers, Team Members, and leadership.
Dependable, solutions-oriented, and committed to creating a positive checkout experience.

Responsibilities

Oversee all front-end operations during assigned shifts, ensuring smooth and efficient Customer flow.
Supervise cashiers, assistants, and baggers, delegating tasks and monitoring performance.
Provide training and coaching for new and existing front-end Team Members.
Handle escalated Customer concerns, transaction overrides, and complex purchases.
Ensure accurate cash handling and adherence to all financial procedures.
Write and manage weekly front-end schedules to ensure proper staffing coverage.
Enforce company policies and maintain high service and presentation standards.
Hold Team Members accountable through consistent coaching and disciplinary actions when needed.
Communicate effectively with other store departments to support operational flow.
Provide feedback to Store Leadership regarding team performance and staffing needs.
Uphold Plum Market’s policies, safety standards, and commitment to outstanding Customer Service.