Guest Services Manager
About The Position
Pyramid Global Hospitality is seeking a highly motivated individual to join their Guest Services team as a Guest Services Manager. This role will oversee the Bell and Security team, setting an example for creating memorable first impressions and providing exceptional guest experiences. The manager will supervise and direct the team in welcoming guests, assisting with luggage, and managing schedules, payroll, and coaching for the security and bell staff. This individual will also serve as a key information source for guests regarding the hotel, its amenities, and the local area. The Virginia Guesthouse, opening in April 2026, is a 214-room hotel with extensive event space, located at the University of Virginia. This is a significant opportunity for a driven individual to advance their hospitality career with a world-class property.
Requirements
- Hospitality industry experience is required.
- Ability to remain calm and provide direction at all times.
- Ability to solve problems when they arise.
- Ability to work in a team environment is a must.
- Pleasant and helpful personality.
- Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
- A strong desire to make an impact on other people.
- An outgoing and engaging personality.
Nice To Haves
- Previous experience in as a hotel Bell Attendant or Supervisor is a plus.
Responsibilities
- Lead and supervise Bell and Security team members.
- Provide exceptional customer service by being engaging and taking sincere interest.
- Interact with all guests, welcoming them to the hotel.
- Open doors for guests arriving by motor vehicle.
- Oversee the daily operation of hotel shuttle (Bintelli) services as assigned.
- Escort and orient guests to the front desk for check-in.
- Escort guests and their luggage to their room, explaining amenities and hotel facts.
- Train and mentor the team of bell and security team to provide exceptional customer service.
- Assist the management team in coordination of special events that will impact the arrival and departure of guests.
- Work with other attendants to ensure each guest has a personalized experience.
- Assist lobby attendant in keeping entrance area clean and organized.
- Go above and beyond the norm in interactions with guests and employees.
Benefits
- Opportunity to learn, develop, and make an impact.
- Collaborate directly with experienced leaders.
- Take on meaningful stretch assignments.
- Gain exposure to a diverse portfolio of properties, brands, and markets.
- Supportive, people-first environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
