Guest Services Manager
About The Position
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do! We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer’, we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. We are looking for our next great team member to join us on our Guest Services team.
Requirements
- Minimum 3–5 years of experience in hospitality, guest services, valet operations, or hotel operations
- Excellent guest service and communication skills
- Ability to work indoors and outdoors in varying weather conditions
- Valid driver’s license with clean driving record preferred
- Ability to stand, walk, lift luggage up to 50lbs, and remain active for extended periods
- Flexible schedule including weekends, holidays, and overnight shifts as needed
- Professional appearance and positive attitude
- Ability to work effectively in a fast-paced team environment
Responsibilities
- Supervise all Guest Services operations including valet, bell, and door attendant services
- Recruit, train, coach, and develop Guest Services team members
- Ensure consistent delivery of high-level hospitality and guest satisfaction
- Manage staffing schedules and labor coverage for all shifts
- Monitor operational flow, guest arrivals/departures, and vehicle management
- Resolve guest concerns professionally and promptly
- Ensure compliance with safety, service, and company standards
- Oversee tip pool administration and operational reporting
- Coordinate with hotel and restaurant leadership to support overall guest experience
Benefits
- Highly competitive wages - $75.000.00 Annually
- An exceptional benefit plan for eligible associates & your family members
- 401K matching program for eligible associates
- Flexible scheduling to allow you to focus on what is important to you
- Discounts with our Crescent managed properties in North America for you & your family members.
- Hotel Room Discounts at Marriott brand properties Worldwide.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
