Guest Services Manager - Clifton Park
About The Position
Be part of something new! Healthy Living is opening a new store in Clifton Park and is seeking a Guest Service Manager to help launch and lead the Front End team. This role is key in building a strong guest-first culture and delivering an exceptional customer experience from day one. The Guest Service Manager oversees daily Front End operations, including POS systems, cash handling, and guest service standards. You’ll train, coach, and support staff to ensure smooth operations and consistent, high-quality service. This is a hands-on leadership role for someone who enjoys working with people, solving problems, and setting the tone for outstanding guest service.
Requirements
- 3+ years of supervisory experience
- 4+ years in guest service (retail/grocery preferred)
- Cash handling experience (accounting a plus)
Responsibilities
- Lead and motivate Front End staff to deliver excellent service
- Oversee POS, registers, cash handling, and daily operations
- Ensure compliance with safety, alcohol, and company policies
- Handle guest feedback and resolve service issues
- Hire, train, schedule, and develop team members
- Monitor productivity, attendance, and performance
- Support staffing needs during peak/holiday periods
Benefits
- Health Insurance (we pay 75% you pay 25% for single health benefits)
- Dental and Vision Insurance
- Short Term Disability Insurance
- Life Insurance
- Critical Illness Insurance
- Accident Insurance
- Flex Spending Accounts
- Health Spending Accounts
- Paid time off (Full time staff receive 2 weeks, gain additional week on 1st and 4th anniversary)
- Sick time (Part time staff receive 40 hours of sick time a year)
- Paid Maternity/Paternity time, up to 8 weeks paid time off!
- Generous store discount: 20% off grocery, 20% off hot bar/salad bar/coffee and juice bar, 10% off beer, 20% off wine, 30% off vitamins/supplements
- Half price one month bus passes
- 401(k): 100% match of the first 3% of the staff member’s contribution. 50% match on the staff member’s contribution above 3% and up to 5%. Staff are 100% vested in Healthy Living’s contribution from day one
- Income advance program with North Country Federal Credit Union - AKA a loan program, another way we help you get money!
- Free Celtics tickets
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
