Guest Services Manager

AccorHotel • Austin, TX

3d • Onsite

About The Position

Fairmont Austin, the city's largest luxury property with 1,048 guestrooms and suites and over 140,000 square feet of meeting and event space, is seeking a Guest Services Manager. This role offers an opportunity to be part of an innovative and passionate hotel team in a rapidly growing market. Accor, a worldwide leader, welcomes individuals to find a job and brand that matches their personality, supporting growth and learning to ensure work brings purpose to life and allows exploration of limitless possibilities. Joining Accor means writing your own story and imagining the future of hospitality together.

Requirements

• Previous experience is an asset.
• Bachelor Degree is an asset.
• Demonstrate the ability to multi task and handle assignments in a fast paced, high pressure work environment.
• Ability to maintain the proper attitude to work with management, hourly associates, and outside contacts while meeting deadlines.
• Possess excellent working knowledge of computer software programs to include Microsoft Office (Word, Excel and PowerPoint).
• Excellent customer service skills.
• Able to effectively communicate English in both written and oral forms.
• Professional appearance and demeanor.

Responsibilities

• Consistently offer professional, engaging and friendly service.
• Lead and manage all aspects of the Guest Services and ensure all service standards are followed with friendly and engaging service.
• Handle guest concerns and react quickly, tracking and notifying internally to guarantee memorable moments for our guests.
• Maintain and teach LQA and Forbes Travel Guide standards with leaders and colleagues.
• Develop and maintains department communications such as internal bulletin boards and emails to ensure colleagues have knowledge of departmental events and resources.
• Ensure the team are knowledgeable and up to date on Austin offerings and able to communicate these effectively to our guests.
• Develop, maintain and manage relationships with outside vendors to ensure a quality product and service is recommended to our guests.
• Ensure satellite luggage storage handled properly with the cooperation of the Event Services Manager.
• Assist the Rooms Division leadership with the management of valet operations and the relationship with the vendor to ensure a seamless arrival and departure experience for our guests.
• Other job-related tasks as needed.

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401k
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

What This Job Offers

• Job Type: Full-time
• Career Level: Manager