Guest Services Manager - Hotel - Golden Mesa Casino

Traditions Hospitality Group•Guymon, OK

10d•$48,500 - $62,000•Onsite

About The Position

As the Guest Services Manager at Traditions Hospitality Group, you'll oversee all aspects of guest interactions and experiences, ensuring exceptional service and satisfaction. Your leadership will be instrumental in creating a welcoming and memorable stay for our guests.

Requirements

Must be at least 21 years of age.
Must be able to obtain an ABLE license.
Must be able to obtain Gaming license (if applicable).
Minimum of 2 years of experience in management, preferably in a related field, demonstrating leadership and operational skills.
Flexibility to work nights, weekends, and holidays.
Maintain a professional appearance at all times by adhering to the establishment's dress code standards, ensuring a polished and professional image is presented to guests.

Responsibilities

Supervise the guest services team, including front desk staff, concierge, and bell services, providing guidance, training, and support.
Ensure smooth check-in and check-out processes, resolving guest issues or concerns promptly and effectively.
Coordinate with other departments to fulfill guest requests and enhance their overall experience.
Monitor guest feedback and implement strategies to continuously improve service quality.
Maintain up-to-date knowledge of hotel services, local attractions, and events to provide recommendations and assistance to guests.