Guest Services Lead

Metropolitan Market•Seattle, WA

11d•$28•Onsite

About The Position

As leader of our front-end operations, this position is responsible for customer service, cash handling, store operations, and personnel development. This role maintains high-quality standards in customer service, cash handling, and store operations, ensuring efficient operations and effective coordination of front-end activities. The Guest Services Lead also oversees store operations and ensures standards are maintained in the absence of the Guest Services Team Leader and Store Director team. They ensure health, safety, and sanitation guidelines are followed while working with all products. This position effectively maintains and coordinates front-end staffing to best service customers, tracks attendance, and takes action as needed. They ensure effective communication between the front-end and other departments, oversee cash handling procedures, transfer money to cash tills, pull tills at shift end, and ensure the accuracy of the safe. The Guest Services Lead leads and readily participates in product promotions and focuses, provides outstanding customer service, and readily communicates product information to increase sales and meet revenue goals. They lead by example, providing employees with clear expectations and timely feedback, and train Front End Team Members, providing performance feedback, coaching, and counseling. This role also prevents internal and external loss, successfully performs all duties of a Journeyperson Checker, and demonstrates dependability and flexibility, meeting attendance requirements. Performs other duties as assigned by the Guest Services Team Leader or Store Director team.

Requirements

Minimum one year Checker experience required; excellent checking skills necessary; superior customer service skills essential.
Comprehensive knowledge of grocery store operations a must.
Strong leadership skills.
Demonstrates good judgment. Effectively assesses situations and information, takes appropriate action.
Proven success as a team leader and member
Demonstrates a high-level of self-motivation; takes initiative; problem solves.
Possesses comprehensive product information with a proven history of using knowledge to train employees and best service customers
Proven history of personnel development.
Ability to effectively delegate and follow-through.
Exceptional customer service skills.
Superior communication skills.
Excellent time management and organizational skills.
Proven ability to positively affect sales generation.

Nice To Haves

Minimum two years supervisory experience preferred.

Responsibilities

Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team.
Ensures health, safety and sanitation guidelines are followed while working with all products.
Effectively maintains and coordinates front-end staffing to best service customers; tracks attendance and takes action as needed.
Ensures effective communication between the front-end and other departments.
Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
Leads and readily participates in product promotions and focuses.
Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service customers.
Leads by example and provides employees with clear expectations and timely feedback.
Trains Front End Team Members and provides performance feedback, coaching and counseling.
Prevents internal and external loss.
Successfully performs all duties of a Journeyperson Checker.
Demonstrates dependability and flexibility; meets attendance requirements.
Performs other duties as assigned by the Guest Services Team Leader or Store Director team.