Guest Services Lead (Seasonal)_Park

Morgans Wonderland Management Company • San Antonio, TX

1d • Onsite

About The Position

Assist in the check-in process of groups, birthdays, and general admission arriving at Morgan’s Wonderland. This position is directly responsible for admission check in, the assistance with birthday parties, and group coordination. Will be the liaison between clients and guests prior to, during, and after birthday parties to ensure the pavilion, physical set-up and personnel provided meet the requirements of the birthday party and the guidelines of the park.

Requirements

• Minimum of 3-5 years in guest relations or customer service, with at least 2 years in a supervisory role.
• Proficient in Microsoft Office, including the use of Outlook, Excel and Word
• Must have excellent written and verbal skills
• Answer incoming calls on multi-line phone system
• Self – driven with strong interpersonal skills
• Ability to maintain effective working relationships in a diverse community
• Ability to communicate effectively
• Ability to work with special needs individuals in a learning environment
• Must have reliable form of transportation

Nice To Haves

• Cash handing skills are a plus

Responsibilities

• Be knowledgeable about Morgan’s Wonderland, programs, policies, and procedures to ensure excellent customer service when providing assistance or answering questions of guests and visitors.
• Supervise and lead the guest relations team, providing training, guidance, and support.
• Assign tasks and manage team schedules to always ensure adequate coverage.
• Conduct regular team meetings to communicate updates, gather feedback, and ensure alignment with company goals.
• Monitor team performance, providing constructive feedback and managing performance reviews.
• Oversee all guest interactions to ensure a positive experience from arrival to departure.
• Address and resolve guest complaints or concerns promptly and professionally.
• Coordinate with other departments to ensure smooth operations and exceptional service.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed