Guest Services Information Assistant

VCU Health • Richmond, VA

3d • $15 - $23 • Onsite

About The Position

The Guest Services Information Assistant greets patients and visitors to the VCU Health System and to assist them with obtaining accurate directions and visitation passes. This job ensures that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. This job also monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods.

Requirements

• Must possess reading and writing skills.
• Comprehend and communicate in English.

Nice To Haves

• One (1) year of previous customer service work experience
• Previous experience keyboarding
• High School Diploma or equivalent

Responsibilities

• Greet patients and visitors.
• Assist with obtaining accurate directions and visitation passes.
• Ensure patients with restricted visitation are respected.
• Issue visitor passes only to authorized visitors.
• Monitor assigned lobbies to maintain a safe environment.
• Assist patients who may be left waiting for long periods.
• Determine when a visitor may not be allowed due to restricted list and advise accordingly.
• Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.).
• Determine if parking validation is appropriate based on criteria for usage of visitor deck.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed