Guest Services / Host

Three Creeks Kitchen + Cocktails • Columbus, OH

48d • Onsite

About The Position

THREE CREEKS KITCHEN + COCKTAILS is seeking a HOST worker to join our team! We are a new local management-owned Casual Fine Dining restaurant, serving Chef-Inspired Local Favorites in the glass and on the plate. Through blending innovation, approachability, and exceptional service we strive to be more than a restaurant. As a HOST a great first impression is vital, you're responsible for making guests feel welcome, create memorable guest experiences, and maintain an expected level of organization, all while contributing to the restaurant’s success. Our Associates are at the heart of everything we do. They bring energy, creativity, and a strong sense of teamwork to every shift. GUEST SERVICES plays a key role in creating an excellent first impression by warmly welcoming guests both over the phone and in person. They manage seating arrangements in the dining room, ensuring efficient service, guest satisfaction, and optimizing sales opportunities. Additionally, they handle reservations with care, coordinating bookings to balance guest flow and maintain a seamless dining experience. We are a new and exciting establishment specializing in New American cuisine, focusing on seafood, steak, sandwiches, and hand-crafted desserts. Our menu also features specialty and classic cocktails and a curated selection of local craft beers. Located in a charming small-business neighborhood, our restaurant offers a refined yet natural aesthetic, blending green and metallic gold tones with live greenery, crystal glassware, and elegant chandeliers. With a large patio and a four seasons room designed for large parties and private events, we aim to provide a memorable dining experience for every guest. We believe in creating not just a meal, but an experience. Our team is dedicated to exceptional service, meticulous attention to detail, and fostering a warm, inviting atmosphere. We are looking for individuals who share our passion and commitment to excellence.

Requirements

• Prior fine dining experience
• Available to jump in and learn our restaurant quickly
• Independently focused, but works well in a team format multi-tasking
• Previous experience in food service, hospitality, or in the back of house
• Ability to work well in a fast-paced environment
• Excellent customer service and time management skills
• Ability to work well in a team environment, and shows an eagerness to perform
• Motivated to make an impact and personally contribute to the success of the restaurant
• A genuine commitment and interest in Hospitality
• A "Yes, and!" mentality toward Guests Services
• An intentioned appreciation toward teamwork, family, and community

Responsibilities

• Arrives for shifts promptly as scheduled and wears a clean, well-maintained uniform that meets restaurant standards.
• Upholds positive hygiene and cleanliness practices throughout all work shifts.
• Demonstrates hospitality by answering guest questions, addressing requests, and resolving complaints with a focus on guest satisfaction.
• Collaborates with management and team members, offering help with tasks when needed, and provides constructive suggestions for improvement.
• Adheres to all safety, health, and sanitation regulations at the national, state, and local levels, reporting unsafe conditions and properly handling materials and equipment.
• Is familiar with the restaurant’s emergency procedures.
• Follows all duties, standards, and procedures outlined in the associate handbook.
• Manage seating arrangements in the dining room, ensuring efficient service, guest satisfaction, and optimizing sales opportunities.
• Handle reservations with care, coordinating bookings to balance guest flow and maintain a seamless dining experience.

Benefits

• Competitive salary
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development
• 401(k) matching
• Opportunities for career growth, all role promotions prioritized for in-house employees
• Flexible Scheduling
• closed 7 major holidays!
• Dining Discounts on and off shift
• Health benefits for eligible associates

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed