Guest Services Host 2026/27
About The Position
Guest Services Hosts inform guests about Dodge Ridge services, answer questions and provide general guest assistance. Guest Services Hosts must enjoy talking with guests and be comfortable interacting with many people. Guest Services Hosts are responsible for creating a well-organized and efficient line. Guest Services Hosts must also assist with providing guests information on how to obtain their tickets, as well as verify guests have the appropriate ticket/pass. Guest Services Hosts will be familiar with the Ticket Pick Up Kiosk and will be available to assist our guests when using them. Guest Services Hosts also assist with lost and found items, as well as other guest relation needs. Guest Services Hosts work both inside and outside and in all weather conditions. This very dynamic job requires an outgoing individual that enjoys interacting with our guests while working in a team environment.
Requirements
- Strong communication skills, written and verbal.
- Demonstrated facility in dealing with co-workers in a positive, cooperative, and team oriented manner; ability and willingness to interact with customers in the same manner
- Demonstrated ability and willingness to be consultative, to follow directions, and follow through in a timely and complete manner on tasks and assignments
- Must be well groomed, and present a good public image.
- Heavy and awkward lifting of up to 50 lbs.
Responsibilities
- Inform Dodge Ridge Guests of area services, and provide our guests with a genuine welcome to the ski area.
- Direct Dodge Ridge Guests to appropriate locations to receive their ticket/pass or lesson check in.
- Assist Dodge Ridge Guests at the Ticket Pick Up Kiosk
- Work in a high energy space and maintain a positive attitude.
- Help Dodge Ridge Guests recover lost items including essential items in a timely way.
- Speaking with our Dodge Ridge Guests about their Dodge Ridge experience, record guest data and provide it to the Guest Services Manager.
- Work outside in all weather conditions.
- Perform all requested tasks or duties in an efficient and accurate manner, providing Dodge Ridge Guests with exceptional service.
- Attend weekly safety meetings.
- Adhere to the posted weekly work schedule and be prepared to begin work at scheduled time.
- Maintain a clean and professional appearance.
- Assist with other departments and duties as requested.
- Assist with snow shoveling and deicing walkways when required.
- Verify that all Dodge Ridge Guests have proper lift tickets or passes.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
