Door County KOA Guest Services/Front Desk
About The Position
KCN is an outdoor hospitality investment and management company focused on purchasing, improving, managing, and growing campground properties. Their mission is to invest in Outdoor Hospitality, creating unique experiences that bring guests closer to nature and each other, providing a rewarding work environment, and achieving outstanding financial returns. Their vision is to build a growth-oriented company that offers enriching personal and professional opportunities while delivering outstanding returns. As a leading Outdoor Hospitality company specializing in campground and RV properties, they are driven to create exceptional experiences for guests while optimizing profitability and maximizing returns for investors. They accomplish this by investing in value-add properties that meet strict criteria and pass rigorous diligence processes.
Requirements
- Hear and speak the English language fluently
- Knowledge of computer and cash register operation
- Ability to work nights, weekends, and holidays
- Excellent customer services skills
- Ability to maintain confidentiality
Responsibilities
- Provide superior guest service over the telephone and in person, by being enthusiastic, attentive, friendly and helpful.
- Greeting all guests with a positive attitude and a well-groomed appearance, a smile, recognition and a proper KOA uniform and name tag.
- Handle all guest issues with respect by listening and acknowledging their concern.
- Follow all KOA guidelines and procedures regarding the handling of registrations, reservations, store sales and refunds.
- Follow specific cash and credit card handling procedures and properly use the computer, cash register, credit card, and various other front desk equipment.
- Handle daily, weekly, and monthly scheduled stocking and cleaning programs as requested by the Campground Manager and/or Owner(s) for all front office and store facilities.
- Promote local attractions, as well as the KOA system, through Value Kard sales, referrals to other KOA's, and being knowledgeable of all national and local advertising and discount programs.
- This may include assisting with Maintenance or Housekeeping duties on which you are qualified to perform.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
