Guest Services Fan Ambassador at Credit Union 1 Amphitheatre- Tinley Park

Live Nation Entertainment • Tinley Park, IL

1d • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company. This position is part-time/seasonal, with hours beginning in May of 2026 and working through October of 2026. Fan ambassadors will proactively interact with guests to provide information and assistance, with the goal of helping to create once in a lifetime experiences for our guests!

Requirements

• Must be at least 16 years of age.
• Desire to initiate conversations with guests.
• Customer service friendly attitude and good communication skills.
• Ability to perform duties in a professional manner and appearance; ability to make independent and good judgement decisions within proper policies and procedures.
• Availability on event dates, primarily evenings and weekends.
• Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

Nice To Haves

• Experience not required.

Responsibilities

• Communicate venue information about policies and procedures to guests as they prepare to enter the venue.
• Answer questions about venue components such as upgrades/upsell programs, purchasing fan merchandise, tour VIP activations, etc.
• Direct restroom and concession lines, as needed, to shorten guest wait times.
• Assist guests with needs such as finding their seats, seat relocation and purchasing upsells.
• Assist upper management in crew member incentive programs.
• Monitor crowd for behavior that needs to be addressed by venue management or law personnel.
• Participate in the post show clean of the venue. This may include collecting recycling, compost and trash from the lawn and/or reserved section.
• Partner with fellow crew members at the end of the show to close the venue- this may include picking up and properly storing event equipment, such as lawn chairs.
• Provide great customer service to all of our guests to ensure a memorable experience.
• Perform all other duties as assigned or needed.
• Position requires you to be able to work during all weather conditions since this is an outdoor venue.
• Position requires constant walking or standing in one place for long periods of time.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed