Guest Services Event Staff Supervisor | Part-Time | Chesapeake Employers Insurance Arena (UMBC)

Oak View Group•Baltimore, MD

2d•$20 - $25•Onsite

About The Position

As a leader of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to leading the ushers, ticket scanners, and concourse customer service. You will have the opportunity to lead the team that will assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role pays an hourly rate of $20.00-$25.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching. This position will remain open until April 10, 2026.

Requirements

Experience in a hospitality or entertainment environment is preferred.
You must love working with and helping people.
Ability to stand for long periods of time.
You must be able to maintain a POSITIVE attitude while handling difficult situations.
Engaging, enthusiastic, and able to keep that same composure in a fast-paced environment.
Ability to work evenings and weekends as required.
Punctual and reliable attendance.

Nice To Haves

Experience in a hospitality or entertainment environment is preferred.

Responsibilities

Ensure Guest Services Staff prepares their assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor.
When gates open, ensure guest services staff welcome our fans with a great smile and helpful attitude.
Ensure our ticket scanners are able to Scan event tickets being sure that the proper ticket is being used to gain entry.
Ensuring that our guest services staff are assisting fans in locating their ticketed seats.
Being alert and proactive to potential hazards and reporting incidents when they occur, and ensuring our guest services staff know this is their duty as well.
Monitor the arena for issues as well as keeping an eye for opportunities to make lasting memories for our fans.
Respond to all guest concerns/complaints promptly and in a professional manner.
Ensure our Guest Services Staff are assisting guests in ADA accessible seating sections.
Enforce all building policies and procedures to ensure a safe environment for all guests as well as guest services staff.
Manage the foot traffic flow of large crowds.
Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency.