Event Staff - Part time

Live Nation Worldwide•Atlanta, GA

16h•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing, with over 500 million tickets sold annually and more than 12,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world, promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated, driven with an entrepreneurial spirit, resourceful, innovative, forward-thinking, and committed, Live Nation Entertainment's people embrace these qualities, so if this sounds like you, please read on! WHAT THIS ROLE WILL DO Greeting guests, providing stellar customer service with a smile; scanning tickets upon entry to the venue; answering guest questions; and alerting guests of venue policies as needed. Examine tickets for entry to various seat levels around the venue during the event and assist guests with locating their seats. Help maintain clear aisles and inform guests of venue policies as needed. Assist guests with special needs, such as helping with seat accommodations. Examine tickets or passes to verify authenticity. May assist in verifying staff credentials to generally restricted areas. Assist with keeping the venue safe, clean, and presentable to the guests. Help resolve guest complaints or problems, or direct them to the appropriate department to assist them. Assist patrons by giving directions to places inside or outside the venue. Guide guests to exit or provide other instructions or assistance in an emergency. Able to provide stellar customer service with a smile. Assist with keeping the venue safe, clean, and presentable to the guests. Partner with fellow crew members at the end of the show to close the venue. This may include collecting and properly storing event equipment such as barricades and tables. Crew members will also assist the sustainability team in collecting cans and cups and placing them in the proper bins. Assist patrons by giving directions to places inside or outside the venue. Additional tasks as requested by the Supervisor or Management. This role is part-time and seasonal and requires evening and weekend availability. Identifying any hazard or potential situation before it arises Must be willing to learn multiple positions within the venue.

Requirements

Must be 18 years of age
High School Diploma or Equivalent
At least 1+ years in a guest service role preferred
Excellent verbal, written, and interpersonal communication skills
Acute sense of judgment, tact, and diplomacy
Good working knowledge of security operations, safety practices in an entertainment environment, and enforcement procedures
Ability to perform duties in a professional manner and appearance
Ability to make independent and good judgment decisions within proper policy and procedures
A strong sense of teamwork and ability to execute programs
Position requires constant walking, climbing stairs, lifting, and working outdoors in all weather conditions
Must be able to work 50 percent of the shows
Ability to stand for more than 4 hours or more
Able to properly communicate instructions to attendees

Responsibilities

Greeting guests, providing stellar customer service with a smile
Scanning tickets upon entry to the venue
Answering guest questions
Alerting guests of venue policies as needed
Examine tickets for entry to various seat levels around the venue during the event and assist guests with locating their seats
Help maintain clear aisles and inform guests of venue policies as needed
Assist guests with special needs, such as helping with seat accommodations
Examine tickets or passes to verify authenticity
May assist in verifying staff credentials to generally restricted areas
Assist with keeping the venue safe, clean, and presentable to the guests
Help resolve guest complaints or problems, or direct them to the appropriate department to assist them
Assist patrons by giving directions to places inside or outside the venue
Guide guests to exit or provide other instructions or assistance in an emergency
Able to provide stellar customer service with a smile
Assist with keeping the venue safe, clean, and presentable to the guests
Partner with fellow crew members at the end of the show to close the venue. This may include collecting and properly storing event equipment such as barricades and tables
Crew members will also assist the sustainability team in collecting cans and cups and placing them in the proper bins
Assist patrons by giving directions to places inside or outside the venue
Additional tasks as requested by the Supervisor or Management
Identifying any hazard or potential situation before it arises
Must be willing to learn multiple positions within the venue