Part-Time Overnight Guest & Event Services Associate
About The Position
Founded in San Francisco in 1902, the LightHouse’s vision is a world where blind and low vision people flourish, and its mission is to promote independence, community, and equity created by and with blind and low vision people. LightHouse Values Blindness Positivity: We take pride in our ability to navigate our lives as blind and low vision people. Disability Justice: We recognize the inherent worth of every person and commit to advancing equity and interdependency. Inclusion: We believe that everyone deserves the opportunity to belong and live to their full potential, encompassing their identities, backgrounds, and abilities. Excellence: We provide the highest-quality services and products, and we continuously learn, improve, and innovate. Empowerment: We encourage self-determination, independence, and autonomy. Compassion: We make efforts to understand one another, and we treat every person with dignity and respect.
Requirements
- Must have a valid driver’s license and clean driving record.
- Ability to stay alert and productive during overnight hours.
- Must be able to walk the property, operate vehicles, and respond quickly to urgent situations.
- Minimum 1 year experience in a guest-facing role in a hospitality, winery or retail environment.
- Excellent written and verbal communication skills.
- Proven ability to stay organized, handle multiple tasks and competing priorities, provide excellent follow-up to meet deadlines.
- Versatility, adaptability, and an enthusiastic willingness to work with changing priorities.
- Comfortable calendaring and setting up in person and virtual meetings (i.e., Zoom).
- Proficiency in using Microsoft Outlook, Excel, Word, Team and the ability to learn new technology platforms.
- Strong interpersonal skills and ability to anticipate the needs of a diverse group of visitors.
- Professional appearance, work ethic and demeanor.
- High level of professionalism.
- Attention to detail.
- Ability to work weekends and nights is required, a flexible schedule during week nights, as needed, is a plus.
Nice To Haves
- Experience working in a customer service role in a hotel or retreat environment is a plus.
- Event planning experience is a plus.
- Nonprofit experience is a plus.
Responsibilities
- Greeting and assisting visitors, ensuring a welcoming environment.
- Handle phone calls professionally, providing accurate information.
- Support event execution, including room reservations, setups, and logistics.
- Manage event-related items (food, rentals, laundry).
- Coordinate with vendors and staff for smooth operations.
- Oversee guest check-in/check-out and room inspections.
- Manage reservations for rooms and overnight stays.
- Maintain an updated booking calendar and prevent conflicts.
- Coordinate room availability for student programs and events.
- Keep the Welcome area organized and stocked with brochures.
- Provide guests with local recommendations and information.
- Build positive relationships with guests and staff, collecting feedback.
- Support reception at other locations for seamless coverage.
- Assist with event paperwork and interdepartmental documentation.
- Be knowledgeable about emergency procedures.
- Respond quickly to medical, security, or disaster situations, contacting the necessary authorities.
- Ability to perform other related duties as assigned.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
