Bilingual Guest Services Desk Representative $22.00/hour plus tips

Commerce Casino•Commerce, CA

7d•Onsite

About The Position

This position provides the highest level of service and accurate information to all our guests, creating a friendly and welcoming atmosphere. The role involves providing general information about casino and hotel offerings, promotions, events, tournaments, player membership, player rewards, player recognition, and onsite services and amenities. The representative must maintain a composed, polished, professional, and friendly attitude, acting as an ambassador to all guests. Key behaviors include making eye contact, smiling, engaging, and exuding pride, passion, and professionalism.

Requirements

Minimum 3-4 years of experience in the hospitality industry.
Minimum High School Diploma or equivalent, or a combination of work experience and education.
General knowledge of computers, printers, scanning, Microsoft Windows, Office, Excel, reporting, money transactions, email, and telephone etiquette.
Ability to speak, read, and understand English.
Excellent verbal, written, and interpersonal skills.
Ability to stand and walk the entire shift excluding breaks and meal periods.
Able to lift over 45 lbs. and perform other physical duties.
Must demonstrate a positive, welcoming, friendly, and enthusiastic approach to all tasks.
Outstanding work performance, reliability of task completion, attendance, and punctuality.
Must be able and willing to work a flexible schedule, to include evenings, weekends, and holidays.
Must be clean, well-groomed, and have a professional appearance.
Must have a Gaming License (or the ability to obtain and maintain a license).

Nice To Haves

Bilingual in Chinese

Responsibilities

Enrolls new guests into the Commerce Players Club, providing sign-up assistance and troubleshooting for The Commerce website and App.
Maintains all aspects of the property database and player programming, including updating guest records, flagging duplicate accounts, and managing preferences and redemption information.
Creates opportunities to personalize interactions and assists with hotel or spa reservations, onsite and offsite events, celebrations, tours, transportation, and other special guest requests.
Issues complimentary gifting/redemptions based on qualified play or approval.
Performs all duties in an organized, detail-oriented, confidential, and professional manner.
Operates all Department programming and Micros systems, and is responsible for individual cash bank and money transactions.
Ensures a maximum level of guest service and satisfaction is achieved and maintained.
Delivers advanced working knowledge of property facilities, current and upcoming events, and casino and hotel services and amenities.
Resolves miscellaneous guest complaints, referring to the appropriate supervisor/manager when necessary.
Routinely maintains, inspects, orders, and restocks inventory of products and material supplies for the department or workstation.
Assists Marketing and Casino Ops with promotional responsibilities, including jackpot winner photos, drawing paperwork, unboxing, staging, maintaining lines, registration, and handing out gifts.
Has general knowledge of Floor and Gaming policies and procedures.
Communicates effectively with leadership, guests, team members, and other departments.
Performs all other duties as assigned by the Guest Experience Department Head.