Guest Services Coordinator

QuintEvents • Charlotte, NC

18h

About The Position

This is not your typical customer service role! Come be a part of a proactive team creating new and innovative ways to deliver extraordinary customer satisfaction. As the Guest Services Coordinator, your contribution to the organization will be as the ‘voice’ of the company to our customers. You will be quintessential to maintaining guest relationships post-purchase! This means addressing any guest concerns, requests, questions, and issues.

Requirements

• 2-3 years most recent experience related to hospitality and/or event management industry
• Proven track record of problem solving, and issue resolution skills
• Strong computer skills, ideally with experience using SalesForce or complex informational software
• Flexibility in both availability and in travel requirements when necessary
• Multi-lingual proficiency strongly preferred (Spanish, French)

Nice To Haves

• Thrive in an environment where each day different from the next; especially in personal interactions and problem resolution
• Thrive in a fast-paced environment with multiple projects going simultaneously
• Be very socially-focused; with a "how can I help you?" attitude
• Focus on building and maintaining a personable client experience

Responsibilities

• Answering guest emails and returning voicemails within 24 business hours
• Serve as the primary point of contact for event attendees, addressing their inquiries, providing accurate information, and offering assistance.
• Familiarize yourself with event schedules, locations, session details, and other pertinent information to effectively guide and inform guests
• Handle guest concerns and complaints professionally and promptly, striving to resolve issues to the satisfaction of the attendees and the company.
• Collaborate with appropriate internal teams to address and resolve complex or escalated matters, ensuring a positive guest experience.
• Identifying opportunities to increase guest satisfaction and garner repeat business

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed