Guest Services Coordinator - Ballparks of America/Sho-Me

The Sports Facilities Companies • Branson, MO

2d • Onsite

About The Position

Ballparks of America and Sho-Me Baseball delivers the ultimate tournament experience for players, families, and coaches for Branson West, MO. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth. Ballparks of America and Sho-Me are managed facilities by Sports Facilities Management, LLC, a Sports Facilities Companies company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun. SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Requirements

• Prior experience in sales or business development activities preferred
• Ability to develop content and write with company voice in mind
• Bachelor's degree in business administration, marketing, or advertising; or minimum of 1-3 years of experience in a similar position
• Technologically savvy with skills in using multiple platforms or software for a variety of tasks such as cloud file management or project management
• Knowledge in using Microsoft Outlook, Word, Excel, and PowerPoint
• Skilled at identifying and creating opportunities or promotions to deliver revenue goals
• Must have excellent interpersonal, problem solving, negotiating and sales skills
• Must be a team player and deadline-driven
• Must have excellent verbal and written communication skills
• Must be able to work a flexible work schedule (e.g., nights, weekends, holidays, and long hours)

Responsibilities

• Achieves operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change
• May represent the venue at local and community meetings, etc.
• Has ability to motivate coaches, club directors, team representatives, families and other attendees throughout the sales and booking process to utilize all available amenities and programs
• Meets financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions
• Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product packaging and collateral; assisting with new product development
• Sustains rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities
• Protects organization's value by keeping information confidential
• Will assist team in venue operations as needed
• Other duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level