Guest Services Coordinator

Sun, Inc. • Plymouth, CA

1d • $18 • Onsite

About The Position

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Nice To Haves

• 6 months in previous experience using property management and/or reservation systems (Preferred)
• 6 months in hotel or resort front desk experience (Preferred)

Responsibilities

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Assist with planning and coordinating guest and resident relations events and activities within the resort.
• Assist with the preparation of marketing materials.
• Make collection calls for site rental payments as directed; submit bad debt files to collections.
• Process resident move-ins and move-outs.
• Complete and maintain resort records, reports, and files.
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner.
• Obtain approvals on prospective resident applications; track all approvals and denials.
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications.
• Review and code invoices and other payables & submit to manager approval.
• Other duties as assigned.
• Check guests in and out for their reservations.
• Greet and establish rapport with guests, current and prospective residents.
• Field resort comments, suggestions, and complaints to resort leadership.
• Maintain petty cash fund.

Benefits

• Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental Plan
• Vision Plan
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life and Accidental Death and Dismemberment Insurance
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Get paid daily with DailyPay
• Paid Parental Leave
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun Outdoors locations across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED