Guest Services Coordinator - Part Time

Sun, Inc. • Stonington, CT

7d • $16 • Onsite

About The Position

Guest Services Coordinators handle the routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

Requirements

• High School Diploma or GED
• 2 years in administrative experience
• Strong customer service skills
• Excellent telephone skills
• Good problem solving skills
• Professional appearance
• Intermediate to advanced computer proficiency, with ability to use Microsoft Office Suite, email, the internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Nice To Haves

• 6 months in previous experience using property management and/or reservation systems
• 6 months in hotel or resort front desk experience

Responsibilities

• Greets and establishes rapport with guests, current and prospective residents. Fields resort comments, suggestions, and complaints to the RV Resort Manager.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, etc.
• Assist with accepting guest reservations in person and via phone.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Assist with planning and coordinating guest and resident relations events and activities within the resort.
• Assist with the preparation of marketing materials.
• Make collection calls for site rental payments as directed; submit bad debt files to collections.
• Process resident move-ins and move-outs.
• Complete and maintain resort records, reports, and files.
• Refer sales prospects to the RV Resort Manager and/or Sales Manager and enter prospect information into property management/reservation system in a timely manner.
• Obtain approvals on prospective resident applications; track all approvals and denials.
• Assist prospective residents by checking the status of Sun Homes inventory; review home listings, show homes, and assist with rental applications.
• Review and code invoices and other payables & submit to manager approval.
• Check guests in and out for their reservations.
• Field resort comments, suggestions, and complaints to resort leadership.
• Maintain petty cash fund.

Benefits

• Paid sick leave
• Online access to view and update personal information, review paystubs, annual W2s, and more
• Participation in company-wide SunRewards program
• Team Member Perks & Benefits Program with hundreds of discounts on things like mobile phone service, travel, retail, and more
• Get paid daily with DailyPay
• Access to hundreds of online learning modules via Sun University
• Vacation RV site rent discounts at Sun Outdoors locations nationwide

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED